My Account
Worldwide free shipping - WANES BATCH ORDERS ARE CLOSED, NEW MODEL COMING SOON STAY TUNED

FAQ

Our boots are 100% made in Colombia.

The upper and lining leathers come from the best gold-rated tanneries in Italy. The soles come from Vibram.
The Insole, Midsole, and Heel block leather come from the best vegetable-tanned
tannery in Colombia.

Yes, they are fully resoleable; the stitch down double row design allows the cobbler to resole the boot by just removing the outside row of the boot that attaches the upper, misole, and outsole; the cobbler only needs to remove the outer sole without compromising the upper's integrity.

We manufacture our boots with Stitch down double row and nail down construction, which means a much better long-lasting construction method.

Yes, between the insole and the midsole of all of our shoes has cork. It is crucial to keep your feet warm and dry; this prevents moisture from entering the shoe, and over time, it will maintain your footprint and make it more comfortable with each wear.

Yes, we built our boots with high-quality standards and high-quality materials. We use a wax suede from one of the best gold-rated Italian tanneries combined with Vibram rubber soles, making a perfect combination to use in wintertime. 

Due to our small batch production capability, we take 7-8 weeks to produce our batch, but do not worry, we will inform you of every single process of the boots, from the insole cutting up to the finishing. 

When ordering TUKANO boots, use your regular boot size. If you generally wear 40.5 EUR / 7.5 US on American boot brands, choose 40.5 EUR / 7.5 US on Bordon TUKANO boots. If you have any questions about your size, please email us at info@bordon.com.co or Whatsapp us at +57 3128122481.

Buying footwear online is always a challenge. When we talk to people online or over email, our number one priority is making sure we have all the necessary information at our disposal to help get you in the correct size. That’s why Bordon has partnered with Grayle, a community-based platform that helps you find shoes that fit. We encourage you to join the community and share as much information as possible about the shoes you own. Once you’ve registered, our team can reference your sizing information via your Grayle username - be sure to include it when you contact us. Register for Grayle here.

It's simple; as you may know, our boots are made to order, eliminating waste by using a more environmentally friendly manufacturing method. As a consequence, we'll open the order for around 2.5 weeks, and once it's closed, we'll begin the production process, which will take 7-8 weeks. After production is completed, we will begin our quality control procedure, in which we will inspect every detail of the boots. Finally, your boots will be shipped via DHL express.

Yes, you just have to choose the (EE) width option on the product page you want to buy and that's it.

Import duties may apply to boots entering a foreign country, as determined by customs in the destination country. You will be charged a 30% restocking fee and return shipping expenses will not be refunded if the product is returned to us due to refusal to pay import duty. There are no exceptions. Before making a purchase, please verify with your local customs office to determine if you will be charged any additional duties.