Frequently Asked Questions
Please don’t hesitate to email us at firstname.lastname@example.org any time of the day and we will get back to you as soon as possible.
WHERE ARE YOUR PRODUCTS MADE?
Our boots are 100% made in Colombia.
WHERE IS THE RAW MATERIAL FROM?
The upper and lining leathers come from the best gold-rated tanneries in Italy, and from the best North American Tanneries such a Wicket and Craig. Our soles are sourced by Vibram and Itshide. The Insole, Midsole, and Heel block leather come from the best vegetable-tanned tannery in Colombia.
ARE YOUR BOOTS RESOLEABLE?
Yes, they are fully resoleable; the stitch down double row design allows the cobbler to resole the boot by just removing the outside row of the boot that attaches the upper, misole, and outsole; the cobbler only needs to remove the outer sole without compromising the upper's integrity.
WHAT ARE THE BOOTS' CONSTRUCTION?
We manufacture our boots with Stitch down double row and nail down construction, which means a much better long-lasting construction method.
DO YOU USE CORK FILLING?
Yes, between the insole and the midsole of all of our boots has cork. It is crucial to keep your feet warm and dry; this prevents moisture from entering the shoe, and over time, it will maintain your footprint and make it more comfortable with each wear.
ARE YOUR BOOTS WATER RESISTANT?
Yes, we built our boots with high-quality standards and high-quality materials. We use a wax suede from one of the best gold-rated Italian tanneries combined with Vibram / Itshide rubber soles, making a perfect combination to use in wintertime.
DATE OF THE DELIVERY
Due to our small batch production capability, production process might take between 4 - 5 months until orders are dispatched by DHL to the destination country (Remember it is a handmade process which is why it takes time).
WHAT SIZE SHOULD I ORDER?
When ordering Bordon boots, please go half size down from your Brannock size or choose your same size as your usual american boot Brand. For example if you wear 7.5 US in your Iron rangers boots, choose 40.5 EUR / 7.5 US on Bordon boots. If you have any questions about your size, please email us at email@example.com or Whatsapp us at +573128122481.
HOW WE WORK?
We manufacture our boots exclusively on demand, which reduces waste and enables us to employ a more environmentally friendly production process.Orders are opened throughout the year at various periods. After you place your order the production process might take between 3 - 4 months until orders are dispatched by DHL to the destination country (Remember it is a handmade process that is why it takes time).Enjoying them will be the final stage!
DO YOU MAKE ( EE ) / (EEE) WIDTH?
Yes, you just have to choose the (EE) width option on the product page you want to buy and that's it, in case you use (EEE), just have to write on the note box (EEE) width.
DO I HAVE TO PAY TAXES AND OR IMPORT DUTIES?
Import duties may apply to boots entering a foreign country, as determined by customs in the destination country. You will be charged a 30% restocking fee and return shipping expenses will not be refunded if the product is returned to us due to refusal to pay import duty. THERE ARE NO EXCEPTIONS. Before making a purchase, please verify with your local customs office to determine if you will be charged any additional duties.
WHAT ARE THE SHIPPING COSTS
We ship FREE worldwide. So no hidden/extra cost would be when purchasing from us.
WHAT CAN I DO IF I WANT TO BUY BUT YOUR PRODUCTS ARE SOLD OUT
As you might know we open orders at different periods of the year, so if you want to buy but our boots are sold out; it means that we already closed the order period. In order to know when we will open again, please Join our Newsletter so we will keep you updated on new releases and we will inform when the orders are open.